Scaling a High-Volume Pharmaceutical Mass Tort
This case study reflects Draft n Craft’s experience supporting U.S. plaintiff-side mass tort firms in pharmaceutical litigation with operational demands comparable to large MDLs. Details have been anonymized for accuracy and confidentiality.
The Client
A U.S.-based plaintiff-side mass tort law firm handling complex pharmaceutical injury claims involving failure-to-warn allegations and medically intensive causation issues.
The firm had strong trial leadership and early entry into emerging mass torts—but needed operational scale to match case growth.
The Challenge
As public awareness around the drug increased, the firm faced:
- A sharp rise in plaintiff intake volume
- Thousands of medical records requiring review, summarization, and APS preparation
- Tight MDL-driven discovery deadlines
- Increasing cost and risk of hiring, training, and retaining internal paralegals
- Funding options that provided capital, but no litigation execution support
The firm did not need freelancers.
It needed a reliable litigation support system that could scale without compromising quality.
The Draft n Craft Solution
Draft n Craft partnered with the firm as a full-cycle litigation support firm, aligning people, process, and incentives.
Scope of Support
Lead Intake & Validation
- High-volume screening aligned to case-specific eligibility criteria
- Early filtering of non-qualifying claims to protect inventory quality
Medical Records Review & APS Summaries
- Litigation-ready medical summaries, timelines, and issue spotting
- APS summaries prepared for attorney and expert review
Discovery & Legal Drafting
- Plaintiff fact sheets, discovery responses, and supporting legal research and writing
- Consistent formatting aligned to court and firm standards
Ongoing Litigation Support
- Dedicated paralegal teams assigned long-term
- Continuity across discovery phases—no repeated onboarding cycles
The Engagement Model
Instead of full upfront vendor fees or standalone litigation funding:
- 50% of service fees paid upfront
- Draft n Craft shared in the outcome only if the firm succeeded
- No separate funder involvement
- Incentives aligned with case performance, not hours billed
This reduced financial pressure while ensuring sustained litigation support.
The Impact
- Intake and case processing scaled without internal headcount expansion
- Medical review and APS turnaround times improved materially
- Discovery workflows stabilized as case volume increased
- Attorneys remained focused on litigation strategy—not operations
Why It Worked
Draft n Craft operated not as a staffing vendor, but as a litigation support partner, delivering:
- Legal support services
- Paralegal support solutions
- Medical record review, APS, and deposition summary services
- Reliable execution at mass tort scale
Built for Mass Torts. Ai + Human Expertise
Scope of Services Provided
| Service Area | What Draft n Craft Delivered | Why It Mattered to the Firm |
| Lead Intake & Validation | High-volume intake calls, eligibility screening, and lead qualification aligned to case-specific criteria | Protected plaintiff inventory quality and reduced downstream discovery risk |
| Plaintiff Onboarding Support | Case data organization, document intake coordination, and intake packet preparation | Accelerated case readiness without burdening internal staff |
| Medical Records Review | Comprehensive medical summaries, timelines, and issue spotting prepared for litigation | Enabled faster attorney review and expert evaluation |
| APS (Attending Physician Statement) Summaries | Structured APS summaries highlighting relevant diagnoses, treatment history, and objective findings | Strengthened causation narratives and medical proof |
| Deposition Summary Services | Clear, litigation-ready deposition summaries with key testimony flagged | Saved attorney time and improved trial preparation |
| Discovery & Drafting | Plaintiff fact sheets, discovery responses, and document review support | Maintained consistency and compliance across growing case volumes |
| Legal Research & Writing | Issue-specific research, internal memos, and drafting support under attorney direction | Supported strategic decisions without adding associate workload |
| Ongoing Paralegal Support | Dedicated, long-term paralegal teams assigned to the matter | Ensured continuity, accountability, and zero re-onboarding cycles |
| Litigation Workflow Management | Process alignment with MDL schedules and internal timelines | Prevented bottlenecks as case volume scaled |
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