IP Docketing

Our Solution

Draft n Craft (DnC) suggested to tackle the problem at multi levels.

Clearing the backlog – A dedicated team was appointed to tackle the backlog within the agreed timeframe. The team first ensured all the docketing items with deadlines were cleared.

Intake new portfolio – After consulting the new partner and understanding his priority, a dedicated resource was deployed for matter creation and transfer of file histories.

Ongoing docketing – Experienced docketing resources who will be working full time for the client for deployed to start working on the new incoming items, ensuring no addition to the backlog.

Documentation – We documented all the processes and sub processes. Prepared high level process maps and prepared a master procedure manual.

Results

Client Satisfaction - End client satisfaction increased due prompt actions of open items and timely intimation of new actions.

Increased confidence - The attorney’s confidence in the docketing team increased, there were no missed deadlines, resulting they could focus more on their billable activities.

Faster turnaround time - With the clearance of the backlog, the DnC docketing team was always working on the current items and always docketing within the turnaround time.

Documented processes - DnC team documented the processes, created workflow diagrams which led to a process driven docketing team.