We understand that confidentiality is of paramount importance and as a part of our procedure, we sign non-disclosure agreements with each of our clients to ensure confidentiality. Being an ISO 27001 (International standard for an Information Security Management System) compliant company, we have taken all necessary measures and have established high-end confidentiality arrangements in and out of office premises. Our security measures cover an exhaustive list of scrutinize process controls at both of our delivery centers in New Delhi, India office.
- CCTV Surveillance and Security guards available 24×7 at the main entrances and exits
- Entry and exits point is electronically managed using access thumb impressions and swipe cards.
- In the production room, we have dedicated arrangements, which are access controlled and consist of data locking facility, and only authorized personnel has entry rights.
- All our software and hardware get updated on time and are well managed and secured.
- All Telephone/e-mail traffics is monitored and tracked for any unauthorized usage.
- Trained professionals who monitor all logistics within and outside the facility.
Health Insurance Portability and Accountability Act (HIPAA) compliance
Draft n Craft services are designed to assure the Health Insurance Portability and Accountability Act (HIPAA) compliance. We ensure to adhere to a strict compliance culture, which is further reinforced through timely training & education on compliance issues imparted to employees. Our management ensures that project teams are kept informed with all the updates in HIPAA guidelines. Our management ensures that they periodically conduct compliance audits across the organization. We sign NDA and PSA as soon as we finalize any of our contracts, before accessing the data of that client.
- Each of our employees signs NDA and HIPAA agreement with severe penalties for HIPAA violations.
- Secure and Encrypted algorithms ensure that the privacy of the patient is protected.
- Limited access to documents/databases defined on ‘approved by department heads.’
We have a thorough understanding of patient confidentiality and all the medical records received by our customers. Our Medical-Legal Team also understands that HIPAA makes constant changes as it incorporates or discards certain practices periodically.
Team Draft n Craft strictly adheres to “HIPAA Compliant Procedures,” allowing us to maintain advanced and secured operations system to provide customized support solutions:
- Processing any kind of data.
- Any communication (Email or Fax, etc.) with any of the external companies or individuals.
- Information disclosure of all the documents/records related to any of the projects received by our customers.
- Storage, retrieval, and/or disposal of reports and records of our customer’s shared documents.
- High-end confidentiality arrangements like VPN, Working on Client-Server ensures the safety of all the transcribed files. Any accidental or malicious attacks on stored databases are restricted by high-end firewalls around the secured servers.